Returns Department Shipper​/Receiver

Overview

General Summary

Responsible for receiving, processing, documenting, and shipping defective and returned products in accordance with vendor return procedures.

Supervisor

Returns Manager

Essential Job Functions

• Receive defective product from branches and enter the product into the OS.
• Verify that the information entered by the branch into the OS matches the defective product received, including date codes and serial numbers.
• Place incoming product in the designated collection area identified by vendor name and account number.
• Process weekly, bi-monthly, and monthly vendor returns.
• Verify that the piece count in the OS matches the physical piece count on hand.
• When an RGA is not required, create an RMPO and send the parts to the vendor.
• When an RGA is required, submit the request to the vendor by email with the required Excel report.
• Upload EDI files to the vendor's portal when required.
• When individual claim entry is required through a vendor portal, forward the paperwork to the Philadelphia Returns Office and retain the parts for 90 days in case the vendor requests their return.
• For vendors operating on a percentage-of-sales arrangement, create RMPOs and provide the batch number to the Claims Specialist.
• Send vendor-tag paperwork to the Philadelphia Returns Office.
• Send batch numbers to the Claims Clerk by email when paper forms are not required.
• Participate in the October physical inventory.
• Attempt to return all product in the Returns Center to the appropriate vendors before physical inventory.
• Count all product remaining in the Returns Center on the day of physical inventory.
• Reconcile product in transit by contacting branches as necessary.
• Send all product that is not required to be returned to a vendor to the scrap yard.
• Provide the scrap yard check to the Returns Manager for deposit.

Skills and Abilities

• Knowledge of inventory receiving procedures required.
• Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
• Ability to accurately process return information in OS.
• Ability to follow vendor-specific return procedures.
• Fork lift experience mandatory requirement

Equipment / Systems

• Computer.
• Vendor portals.
• Excel.

Work Conditions

• Climate Controlled Warehouse Environment
• Daily handling of previously installed A/C and refrigeration parts.
• Heavy lifting required
• Physical inventory is conducted annually in October.