Call Center Manager
Job in
Kentwood, Kent County, Michigan, USA
Listed on 2026-03-04
Listing for:
Bath Planet by Bath Concepts
Full Time
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Confirmation Call Center Manager
Bath Planet is looking to hire an experienced Confirmation Call Center Manager in our Kentwood, MI office. We offer a stylish, cost-effective, low‑maintenance bath improvement solution to homeowners, commercial customers, and consumers with accessibility needs. Our mission is to provide high‑quality acrylic bath and shower solutions with exceptional workmanship.
Responsibilities- Schedule and confirm appointments
- Hire, train and manage Call Center Representatives
- Answer inbound calls and make outbound calls
- Implement AI integration in call handling
- Provide customer service and handle inquiries
- Manage sales representatives’ schedules
- Achieve weekly and monthly quotas
Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and possess strong conflict‑resolution abilities.
CompensationWe offer a competitive salary with bonus opportunities.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×