Customer Service Representative

Shift: Monday-Friday 8:00AM-4:30PM

Pay Range: $18-$20

ERP system experience preferred – willing to be certified.

Customer Service Rep/Outside Sales Support

We are seeking a detail-oriented and customer-focused Customer Service Rep/Outside Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows.

• Works directly and supports assigned Outside Sales Representative
• Audits orders received for price, quantity and delivery
• Responds to customer inquiries via phone, email, and online portals in a professional and timely manner
• Enter and manage customer orders using ERP order management systems
• Coordinates and assists Graphic Design department with customer artwork and artwork proofing
• High attention to detail – able to easily catch spelling and pricing differences
• Checks and maintains customer inventory in the database as well as in the warehouse
• Provides accurate pricing, lead times, and product information
• Coordinates with production, shipping, and sales teams to ensure customer specifications and delivery deadlines are met
• Handles changes, cancellations, and adjustments to orders efficiently
• Proactively communicates with customers about order status, delays, or issues
• Resolves complaints or concerns with a focus on customer satisfaction and retention
• Proactively assists finance team regarding collections on past dues, COD and other special payment terms

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Ability to work in an open office environment
• Ability to work in a fast-paced environment with shifting priorities, adaptable, and able to work under pressure
• ERP system experience preferred – willing to be certified
• Attention to detail and well organized
• Familiarity with printing process, materials, or label production is a plus
• Decision-making capability and able to work independently with minimal supervision after training
• Able to multitask and work on multiple projects
• Problem-solving and analytical skills
• Ability to respond to common inquiries or complaints from customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Experience with Microsoft Office Suite, particularly Outlook & Excel

$18 - $20 an hour