Associate Patient Access Representative Primary Care Scheduling Virtual

Corewell Health - 4600 Breton Rd SE - Responsibilities:
Analyze, evaluate, resolve and respond to service inquiries from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines.;
Provide customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status.;
Identify and resolve or escalate customer concerns or complaints to achieve positive outcomes.;
Place outbound welcome calls to educate members on their benefits as needed; assist walk-in members and agents as assigned.;
Track and document all service interactions within appropriate systems according to guidelines.