Patient Access Representative Associate Radiology Scheduling

Corewell Health - 4600 Breton Rd SE - Responsibilities:
Analyzes, evaluates, resolves and responds to service inquiries from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines.;
Partners with internal and external resources to provide information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status.;
Identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes.;
Places outbound welcome calls to educate members on their benefits as needed and assists walk-in members and agents if assigned by leadership.;
Tracks and documents all service interactions within appropriate systems according to guidelines.