Quality Supervisor II

Inside the Role

Leads and manages plant-level quality systems, processes, and teams to ensure compliance with ISO 9001 and 14000, and customer‑specific requirements. Drives continuous improvement in product quality, manufacturing processes, supplier performance, and customer satisfaction through data‑driven decision‑making, root cause analysis, and cross‑functional collaboration. Ensures alignment of quality strategy with operational objectives, including reduction of defects, warranty claims, and cost of poor quality (COPQ).

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

Position offers a starting salary range of $95,000 - $121,000 USD. Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non‑elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off;

short‑term and long‑term disability plans.

• Lead and maintain compliance with ISO 9001 and 14000, and customer‑specific requirements
• Supervise and develop quality engineers, inspectors, and technicians
• Decision maker for daily production activities guided by policies and procedures
• Coordinates resources and set daily priorities to meet business objectives
• Manage internal and external audits
• Oversee manufacturing quality processes including SPC, inspection strategies, and quality gates
• Drive root cause analysis using 8D, A3, and DMAIC methodologies
• Reduce Cost of Poor Quality (COPQ) and improve First Pass Yield (FPY)
• Interface with customers on quality concerns and corrective actions
• Analyze warranty and field failure data to drive improvements
• Collaborate with cross‑functional teams to resolve quality issues
• Drive continuous improvement and Lean/Six Sigma initiatives
• Lead cross‑functional teams to resolve complex quality issues
• Allocate resources and set priorities aligned with production goals
• Develop team capabilities through coaching and performance management
• Promote a culture of quality and continuous improvement

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field required
• 5-7 years of progressive manufacturing quality experience
• 2 years of Team Lead, Project Leadership or Supervisory experience
• Strong knowledge of ISO 9001 and 14001
• Experience in manufacturing quality within automotive or heavy‑duty industries
• Proficiency in root cause analysis methodologies (8D, A3, 5 Whys)
• Experience with PFMEA, Control Plans, PPAP, SPC, and MSA
• Ability to analyze and interpret quality data
• Excellent communication and customer‑facing skills

• Experience with fuel systems or precision machined components
• Strong leadership experience in a shop floor environment
• Six Sigma Green Belt or Black Belt certification
• Experience with Power BI, Minitab, or similar tools
• Knowledge of warranty systems and field failure analysis
• Experience with OEM customer requirements and APQP processes

This position is open to applicants who can work in (or relocate to) Kentwood, MI, US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Onsite

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre‑employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at  or toll free . For TTY/TDD enabled call  or toll free .