Call Center Operator

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team.

• Must provide excellent customer service when dealing with clients, customers, co‑workers, and others.
• Provide information and assistance to calling parties regarding emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non‑emergency response.
• Accurately and quickly utilize computer‑aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients; locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll company‑wide.
• Monitor an anonymous whistle blower hotline and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and do data entry for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files; assist in the maintenance and distribution of reports, records and files.
• Assist security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site‑specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

• Rate of Pay: $18.00 per hour

Variable

Kentwood, MI

• Must be at least 18 years old.
• Must be of good moral character with no felony convictions or misdemeanors involving criminal sexual conduct, theft, assault, or crimes of moral turpitude.
• Must possess impeccable grooming.
• Must possess above average customer service skills.
• Must have a high school diploma or GED and some college experience.
• Must present a friendly, positive, professional image to clients, employees, supervisors, managers, and the general public.
• Knowledge of emergency procedures; ability to manage emergency situations while performing normal center functions.
• Ability to multi‑task while maintaining confidentiality.
• Ability to prioritize decisions based on multiple criteria and established policies.
• Ability to interact effectively with professional personnel at all levels within the corporation, external agencies and the general public.
• Excellent verbal, written, and interpersonal communication skills and ability to solve problems and de‑escalate situations in a non‑confrontational manner; must read and write English.
• Education:
  
  High school diploma or GED.

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance