Technical Support Engineer

Job Title

Compressor Support Engineer

Quincy, IL

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

Step Into the Front Line of Compressor Innovation. As a Technical Support Engineer, you’ll be the go‑to mechanical authority behind our air systems solving complex issues, elevating performance, and keeping customers running at full strength. This role is built for those with true hands‑on mechanical experience – not just theory – and a deep understanding of how industrial machines are built, how they fail, and how to fix them.

You’ll be the backbone of our mechanical service group, partnering with field providers, diagnosing challenging issues, and delivering the technical guidance that drives uptime and trust. Beyond support, you’ll help shape the future through contributions to product design, field testing, and real‑world implementation of new technologies.

• Acquire subject‑matter expertise in assigned air products and maintain expertise, representing training and technical support on new product development teams.
• Provide technical support for field support organizations (IRCCs and Distribution) and directly to customers as required via phone, email, and site visits.
• Support contact‑management capability for interaction with channel field technicians to resolve complex product and system issues impacting customers.
• Provide problem solving in a technical support role and submit repetitive quality/reliability issues into QRMS.
• Compile technical bulletins, fault trees, and troubleshooting guides to ensure field personnel have access to the latest updates and reference data.
• Contribute to the Knowledge Base to improve field connectivity and effective troubleshooting through all modes of multimedia.
• Communicate with peers, engineers, operations, and management to understand product specifications and root causes of issues.
• Mentor Product Support team members by enhancing professional and technical skills, and authoring and deploying global multimedia technical solutions.
• Participate in the activities of global expertise network leaders to drive technical excellence.
• Execute direct knowledge‑management initiatives; improve technician effectiveness with faster access to solutions and the knowledge base.

• High School Diploma or G.E.D.
• 5+ years of experience in a mechanical/industrial work environment.
• 5+ years of hands‑on experience troubleshooting industrial equipment.

• Technical Expertise & Hands‑On Problem Solving.
• Cross‑Functional Collaboration & Communication.
• Customer‑Centric Field Support.
• Strong problem‑solving skills to resolve complex technical and system issues impacting customers.
• Demonstrated ability to navigate conflict and differing opinions while consistently fostering collaboration and professionalism with internal and external stakeholders.
• Ability to compile and maintain technical bulletins, troubleshooting guides, and fault trees.

• Bachelor's degree.
• Experience with mechanical and electrical troubleshooting.
• Experience working on air compressors.

• Onsite in Quincy, IL.
• Occasional delivery of air product technical training to customer centers, distributors, and customers.
• Perform setup/teardown/storage, troubleshooting, and maintenance of classroom equipment.
• Travel is less than 10%.

Pay range for this role is $50,000–$85,000. The pay range considers a wide range of factors that include a candidate's skills, experience…