Dispatcher, Transportation

Join Our Operations Team!

Mid Valley Disposal is seeking a dependable and detail-oriented Dispatcher to join our Operations Team. This role is ideal for someone who excels in a fast-paced environment, enjoys problem-solving, and is committed to providing excellent customer service. As a Dispatcher, you will serve as a key point of communication between drivers, customer service, sales, and customers to ensure efficient daily operations and timely service delivery.

Essential Duties and Responsibilities

• Dispatch drivers and coordinate service requests to ensure timely and efficient completion of routes.
• Assign routes, service tickets, and work orders while monitoring daily progress.
• Receive and process requests from Customer Service and Sales for container deliveries, exchanges, and pickups.
• Communicate with drivers throughout the day to address route changes, service issues, and customer concerns.
• Troubleshoot operational challenges and identify solutions to maintain service levels.
• Optimize route efficiency and support productivity goals established by management.
• Maintain accurate route documentation and service records.
• Provide professional customer service via phone, email, and two-way communication devices.
• Assist with driver check-in procedures and ensure all required documentation is completed.
• Promote and support a safe working environment by following company safety policies and procedures.

Qualifications

Required

• High school diploma or GED equivalent.
• Strong communication, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications.

Preferred

• Minimum of 1 year of dispatching experience.
• Minimum of 2 years of customer service experience.
• Experience with routing, logistics, or transportation operations.
• Bilingual in English and Spanish.

What We Offer

• Competitive hourly pay based on experience.
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Vacation, Sick Time, and Holidays
• Employee wellness programs and discounts.
• Community involvement and volunteer opportunities.
• Career growth and professional development opportunities.

Why Mid Valley Disposal?

At Mid Valley Disposal, our employees are the foundation of our success. We foster a collaborative work environment where team members are valued, supported, and given opportunities to grow. If you're looking for a rewarding career with a company that invests in its people, we'd love to hear from you.

Apply today and become part of the Mid Valley Disposal team!