Advanced Medical Support Assistant

The Eligibility position provides Patient Care Support to our Primary Care department handles Eligibility, Registrations, and Enrollments needs and also used to assist multiple clinics in primary care. This position is vital in supporting the outpatient clinic team to effectively carry out day-to-day operations to include scheduling for all primary care clinic.

The Advanced Medical Support Assistant (AMSA) is a foundational role within the VA Medical Center. The incumbent will serves as the first point of contact for our veterans. The incumbent's work impacts the administrative aspect of patient care, including access scheduling/ coordinating appointments, answering phone calls and directing patients to the correct point of contact, collecting and updating demographic and insurance information, and patient processing and customer service.