Automotive Express Service Advisor
Job in
Kernersville, Forsyth County, North Carolina, 27285, USA
Listed on 2026-09-25
Listing for:
Crossroads Ford Of Kernersville Inc
Full Time
position Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, toassure the customer does not get mishandled
Spend quality time building relationships with the customers
Job Qualifications:
2 years automotive experience, as well as a technical background, and typically havebeen in the business for 5 years or more Strong customer service skills needed
Strong communication skills to deal with customers, employees and vendors
Problem solver
Must have strong references and proven CSI results
Must have computer proficiency, Reynolds & Reynolds a plus Valid Drivers License and clean driving record
Must consent to and pass a drug/background screen
Professional appearance required
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