Carrier Compliance & Operations Systems Specialist

Overview

Job Title: Carrier Compliance & Operations Systems Specialist

Location: Corporate Headquarters with Multi-Location Travel Required

Reports To: Operations Leadership

Carrier Onboarding & Compliance

• Manage and support the carrier onboarding process across all logistics entities

• Ensure carrier compliance, documentation, and safety requirements

• Ensure onboarding processes align with internal standards and regulatory requirements

• Assist in identifying and resolving carrier compliance issues

• Maintain accurate records within company systems

Software Training & Implementation

• Conduct in-person and virtual training sessions for operations staff

• Support implementation of new software platforms, tools, and operational enhancements

• Develop and maintain training materials, guides, and best-practice documentation

• Work with leadership to improve adoption, consistency, and process efficiency

Travel & On-Site Support

• Travel to all company office locations as needed to support training, onboarding, and implementation efforts

• Provide in-person support during rollouts, transitions, and process improvements

• Build strong working relationships with local teams and leadership

Process Improvement

• Identify gaps, inefficiencies, or inconsistencies in onboarding and system usage

• Recommend process improvements

• Assist with standardizing workflows across multiple locations

• Experience in transportation, logistics, or brokerage operations preferred

• Strong communication and presentation skills

• Comfortable working across multiple teams and locations

• Willing and able to travel regularly

• Proficient with Microsoft Office; TMS experience preferred

• Prior experience with TMS platforms and integrations

• Understanding of broker vs. carrier compliance requirements

• Ability to translate technical processes into practical training

• Self-motivated with the ability to work independently in the field