Counter Sales-Kerrville

BENEFITS

Benefits include a full health insurance policy that is 100% covered by Prime, a 50% matching 401(k) package, and a $25,000 life insurance policy. Comprehensive dental, vision and supplemental life insurance options are also available. PTO is available after 6 months. 7 paid holidays.

Our Counter Sales Associate is self-driven and responsible for assisting in day-to-day operations within our retail stores including sales, estimating, and customer service.

• Provide professional, friendly, and responsive customer service over the phone, through email, and in person.
• Develop an understanding of customer projects, identify their needs, and recommend appropriate products and solutions.
• Recommend relevant add‑on products and upsell opportunities to help customers successfully complete their projects.
• Maintain strong product knowledge to advise customers, answer questions, and assist in troubleshooting issues.
• Support team members with customer transactions and daily operations as needed.
• Identify sales leads, manage prospects, and actively pursue new business opportunities.
• Conduct cold calls and proactive outreach to expand the customer base and grow sales.
• Monitor market trends, customer feedback, competitor activity, and provide recommendations to leadership on ways to better serve customers and grow market share.
• Follow direction from supervisors and complete assigned tasks in a timely and professional manner.

• Experience with metal buildings preferred.
• Customer service experience preferred.
• Willingness to learn and adapt to computer software systems.
• Ability to understand and follow written and verbal instructions.
• Positive attitude and desire to work as a team player.
• Ability for cross training in other areas of the plant.
• Follow safety procedures including the proper use of Personal Protective Equipment.

• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily;
  Undertakes self‑development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem‑solving situations;
  Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others’ views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone’s efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses;
  Pursues training and development…