Patient Access Specialist Sun-Thurs

Who we are

Peterson Health is an independent, not-for-profit rural community hospital located in Kerrville, TX – heart of the Texas Hill Country. We are among the nation’s Best Places to Work and pride ourselves on our compassionate, patient centered care and team‑oriented culture.

This position is full time working Sunday–Thursday 3pm-11pm.

• Health Insurance
• 401(k)
• Dental Insurance
• Vision Insurance
• Paid time off
• Tuition Reimbursement | HPSA Designated
• Employee Education Scholarships
• Employee Referral Program
• Merit Increases
• Free access to a beautiful onsite fitness facility

In the Patient Access Department, we are committed to ongoing education and professional development; we offer a 4‑tier career ladder for continued career advancement. Patient Access is proud to receive a patient satisfaction score of 96% for customer service and overall satisfaction in the registration process.

The Patient Access Specialist Level I is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. They determine patient financial responsibility, make appropriate financial arrangements with patients per hospital policy, and work in a fast‑paced professional environment. Excellent customer service skills are crucial in this role, as the specialist must ensure that accurate information is collected, maintain confidentiality of this information, and make patients aware of their rights as determined by HIPAA regulations and hospital policy.

• High school diploma or equivalent

• Computer keyboarding, medical terminology

• Meditech, Microsoft Office

• At least 6 months of previous customer service experience

• At least 6 months of previous customer service experience in an office/medical office environment