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Senior Help Desk & Desktop Support Lead - Ed
Job in
Kerrville, Kerr County, Texas, 78028, USA
Listed on 2026-07-13
Listing for:
OculusIT
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
OculusIT is seeking a Senior Helpdesk Analyst to lead the day‑to‑day IT customer service and desktop support for the University. You will supervise the help desk staff, coordinate ticketing, escalation, and proactive service delivery to students, faculty, and staff.
Reporting to the local CIO, you will develop processes, establish SLAs, manage budgets, and partner with the wider OculusIT team to design systems that improve user experience and institutional outcomes.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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