Kerrville - eStore Manager

Estore Manager

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 420 stores throughout Texas and Mexico, with annual sales generating over $38 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts and outstanding service. As an eStore Manager, you'll oversee total operation of an H-E-B eStore, including Customer and Partner relations and financial performance.

You'll apply your total Store knowledge collaborate Store-wide to provide the best Customer experience. You'll manage overall eStore direction, coordination, and evaluation of business needs. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a: HEART FOR PEOPLE… commitment to work hard to make sure your Customers and Partners feel appreciated and respected? HEAD FOR BUSINESS… know-how to combine first-class customer service and merchandising / selling to think for the customer? PASSION FOR RESULTS… drive to meet goals and influence total Store sales while delivering a great customer experience?

We are looking for: − someone who can lead, influence people / results, and run strategic processes / operations in a fast-paced environment − someone passionate about serving digital and internal customers

Management:

• Spends majority of time using independent judgment making employment-related and business decisions, or recommending such decisions (e.g., product- / department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, resolving Partner-related matters)
• Supervises / coaches / develops / trains eCommerce team; builds relationships by fostering teamwork; ensures Partners, Leads, and Secondary Managers receive designated training
• Drives overall eStore productivity; manages individual Partner productivity; effectively manages eStore hours based on demand needs; ensures appropriate staffing levels; adjusts as needed to meet operating ratio targets
• Monitors process excellence and provides feedback, guidance, and praise as needed
• Tracks / anticipates orders and Partners issues; research / analyzes existing or potential process breakdowns; works with appropriate Partners to identify and solve problems
• Communicates continuously with Store Partners, offsite fulfillment leaders, and Home Delivery providers on daily shift events / concerns; communicates feedback and influences potential solutions on current process / opportunities, including technology, to Regional or Corporate Leadership; shares best practices with other eStores that benefit the department overall
• Ensures H-E-B eCommerce-related Standard Operating Procedures (SOPs) are executed to enhance the customer experience (e.g., maximizing productivity, quality, accurate order selection, on-time home deliveries, on-time curbside deliveries, store audits)
• Reviews / approves all daily, weekly, and monthly paperwork for eCommerce transactions relevant to eStore (e.g., EBT, Hospitality at Curb); reviews / maintains all eCommerce retail control paperwork
• Monitors / manages potential shrink
• Educates Store Leaders and peers on eCommerce processes, customer habits, and impacting eCommerce results
• Operates with a total Store, team-centric mindset; builds relationships throughout and outside the store

Sales / Strategy:

• Serves as eCommerce business expert on website, Home Delivery, pricing, competition, upcoming enhancements, etc.
• Communicates / executes Company initiatives at Store level
• Accurately plans holidays and competitive activity to maximize sales; communicates holiday plans and push items to Store departments; collaborates on Store-wide preparation
• Reviews / analyzes financial Store reports to formulate strategies to grow / improve the business
• Develops sales growth plans that include improving customer experience and community outreach

Food Safety / Sanitation:

• Ensures compliance with all…