Parts Specialist

# Parts Specialist Ranchers ATV and Tractor - Kerrville, TX 78028## Description The
** Parts Specialist
** is responsible for assisting customers and internal departments with their parts needs. The Parts Specialist is the first point of contact for incoming phone and walk-in parts requests and is responsible for maintaining and building customer relationships. The Parts Specialist prospects and facilitates cold calls on Conquest and competitive accounts.
** Duties and responsibilities include, but are not limited to:
*** Fulfills customer and service department parts requests with in-stock inventory, orders additional parts from vendors as needed to complete order.
* Receives, checks-in and distributes all parts delivered on a daily basis.
* Keeps the showroom and parts warehouse clean and organized.
* Matches orders to pack slips.
* Collects customer payments and helps maintain accurate customer records.
* Helps customer identify parts needs, offers and explains alternative solutions.
* Uses web based parts catalogs, printed parts manuals, and vendor product catalogs to correctly identify replacement part stock numbers and prices.
* Completes sales by entering purchased items into business system, obtains payments, adds purchases to account, issues sales receipts, and processes returns.
* Maintains parts inventory and places vendor orders when minimum levels are reached.
* Stocks items, unpacks, arranges and places items in bins and on shelves
* Upsells customers in face to face environment.
* Learns and maintains working knowledge base of all parts, participates in continuing education opportunities provided by company and factory.
* Performs all other duties as assigned by management in a professional and efficient manner.## Qualifications
** Desired Skills and Experience
*** High school diploma or equivalent.
* Minimum of 2 years of previous parts sales or sales experience
* Equipment knowledge or previous industry experiences a plus
* Strong organizational skills and ability to juggle multiple tasks and projects
* Exceptional written and verbal communication skills
* Ability to provide outstanding customer service, must have good people skills
* Ability to think quickly and solve problems
* Computer skills required including Microsoft applications as required.

Experience with business systems a plus. Good telephone manner also required
* Can-do attitude is a must, as is the ability to work in a fast paced environment.
* Ability to operate a forklift in safe and correct manner
* Able to bend, squat, or climb on equipment frequently
* Able to lift up to 50 pounds
* May occasionally work in extremely hot or extremely cold weather conditions
* Background check and pre-employment drug testing required
* Personal appearance must be neat and clean
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