Chief of Staff, Operations

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This range is provided by CBT Collective. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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About CBT Collective

CBT Collective is a high-end, fast-growing private therapy practice serving the NY, NJ, and CT metro area. Our practice is built on gold-standard Cognitive Behavioral Therapy (CBT) and a deep commitment to clinical excellence, operational rigor, and thoughtful growth. With 5 offices across NY, NJ, and CT, CBT Collective supports clients throughout the tristate area, offering individual, couples, and family therapy, as well as neuropsychological evaluations.

We prioritize operational excellence, recognizing it to be a core part of an exceptional client experience; particularly as our teams, locations, and the total number of clients we serve grow.

CBT Collective’s team sets the company apart.

Our clinical team includes 20+ extensively-trained clinicians specialized in providing CBT, an evidence-based approach proven to deliver quicker, longer-lasting relief from most mental health concerns. CBT Collective is committed to fostering the ongoing training of our clinical staff through our distinctive clinical training program, which is led by nationally and internationally recognized leaders and trainers in our field.

Combining experience from Google, Uber, Airbnb, Hub Spot, OnDeck, Better, Hilton, LEK Consulting, venture capital and private equity, our team brings deep expertise in operational excellence, strategic growth, and scaling premium healthcare offerings. We are intentional about building systems that scale without sacrificing quality, for our clinicians or our clients. Our goal is for our clinicians to focus on what they do best: treating clients.

Our operational team manages and optimizes the rest, including administrative and operational tasks like client support.

As we continue to grow, we are investing in our operations function to ensure our infrastructure, processes, and internal experience remain as strong as our clinical care.

Learn more at

The Role

We are seeking a Chief of Staff, Operations to support and execute across core operational functions at CBT Collective, balancing innovation and day-to-day operations. This is a hands-on role for an experienced operator who enjoys translating strategy into execution, building structure in dynamic environments, and owning complex workflows end-to-end. The right candidate is a scrappy but structured generalist who thrives in ambiguity, can move effortlessly from tactical execution to strategic thinking, and is always ready to dive into the highest-priority work, regardless of whether it is within the operations team, or on another vertical.

As part of this role, you will help build the next generation of CBT Collective’s operational infrastructure by identifying opportunities to redesign workflows, implement automation, improve our technology stack, and introduce scalable systems that support rapid growth, while also ensuring day-to-day operations remain seamless, reliable, and high-quality. This role requires comfort operating without rigid swimlanes or a fixed scope, and the ability to navigate ambiguity with confidence and ownership.

The Chief of Staff, Operations will partner with our experienced leadership team to run the day-to-day engine of the organization. As we are a rapidly evolving company, every day, week, and month may look different, with the role flexing across the spectrum of administrative execution through strategic work, based on the needs of the business at any given time. Regardless of the work at hand, success in this role means moving quickly, always generating the highest quality output, and getting things done.

What You’ll Do

Operations and Strategic Initiatives

• Own and continuously improve key operational workflows, ensuring consistency, quality and scalability
• Develop, maintain, and continuously improve SOPs, internal documentation, and operational playbooks
• Serve as the owner for key operations initiatives, supporting definition and driving execution from implementation…