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Customer Support Supervisor | QA‑Driven Coaching Leader
Job in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listed on 2026-07-08
Listing for:
Cengage Group
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Cengage Group is seeking a Supervisor, Customer Support to enhance customer service excellence. This role involves leading a team of Support Representatives to deliver world-class service, providing coaching and performance management.
The ideal candidate will have extensive experience in customer service and team management, with a passion for customer satisfaction and support development.
This position is based in Anchorage, Alaska, offering a competitive salary and a comprehensive Total Rewards package.
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