Teller; or Senior - Ketchikan

Locations

• 2444 Hemlock Ave, Ketchikan, AK 99901, USA
• On-site
• Full-Time
• Member Service
• Requisition #: TELLE
  002004

$20.93 USD to $28.49 USD

Credit Union 1 is looking for a member focused Teller to join our team! Our Tellers are the heart of our branches, ensuring warm and positive experiences for every member who walks through our doors. In this role, the Teller will support members with everyday financial needs, answer questions, and guide them toward tools and services that can make their financial lives easier.

If you love working with people, enjoy learning new things, and want to grow your career with an organization that puts community at the center of everything we do, we'd love to meet you.

This position is located at our Ketchikan Branch (2444 Hemlock St).

We are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.

• Demonstrate ownership of transactions processed and provide excellent service with every member interaction.
• Assist members with a variety of transactions including deposits, payments, withdrawals, and transfers. Provide member service in an efficient, accurate, confidential and professional manner.
• Research and resolve member account issues.
• Maintain thorough documentation for all member transactions as required by credit union policies and procedures.
• File documents appropriately in compliance with the credit union’s procedures and retention policy.
• Educate members on technologies offered by the credit union such as ATM/ITM functionality, Docu Sign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet, etc.
• Explain the features and benefits of credit union products and services to members and make recommendations that meet their needs.
• Review suspicious or unusual transactions and items. Process transactions within defined transaction limits.
• Maintain up‑to‑date knowledge of security procedures and use sound judgement to identify and deter potential fraudulent requests. Adhere strictly to safety and security policies.
• Effectively perform branch or department opening and closing duties as assigned.
• Prepare and balance daily summary for all cash, checks, and other negotiable instruments, if applicable.

• Remain up to date and educated on products, services, and marketing promotions to best match the members’ needs.
• Work with Service Manager to develop and improve member service skills focused on excellent service and value.
• Multi‑task by working with multiple software programs to accurately complete requests, while communicating with members.
• Meet or exceed individual key performance indicators (KPIs) and contribute to branch or departmental goals and standards.
• Project a positive and proactive attitude with members and employees consistent with Credit Union 1’s mission and core values to maintain and contribute to a high level of member service.
• Adhere to the credit union’s dress code policy. Professional appearance is required.
• Perform other duties as assigned.

• High school graduate or equivalent.
• A minimum of six months of financial institution, cash handling, call center, customer service or sales experience is required.
• Excellent communication skills, with the ability to build relationships with members through all channels.
• Ability to effectively communicate one‑on‑one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines in a fast‑paced environment.
• Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti‑money laundering laws and…