Eligibility Technician ; PCN

We invite you to watch our "Welcome to DPA" video here:

• The Recruitment Period For This Job Posting Has Been Extended*

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This Position Is Open To Alaskan Residents Only.

Please check out the residency definition to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:

As an Eligibility Technician 2 (ET2), you will be part of the statewide Public Assistance Eligibility Team. Eligibility Technician 2s maintain case management and daily workflow while assisting the public.

Working together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency through in‑person service or a virtual call center, and connecting them to a variety of public assistance programs our agency provides.

• Computer
  
  Skills:
  
  Most tasks are computer-based, so good typing skills (30 words per minute or more) and strong data entry abilities are recommended.
• Technical Proficiency:
  Familiarity with using the internet, toggling between browsers, managing multiple computer screens, and a working knowledge of Microsoft Suite and its components are beneficial.
• Public Interaction:
  This role involves extensive contact with the public. Being empathetic while explaining the need for information or determining benefits is highly recommended.

The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunites within our division.

We provide a competitive benefit package, flexible work schedules, and job stability.

This postion is located in Ketchikan, Alaska

The Ketchikan office is located at: 2030 Sea Level Dr. Suite 301, Ketchikan, AK. 99901.

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

Are you someone who enjoys taking on challenges with rewards while assisting the public through excellent customer service? If so, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever‑changing experience that is both challenging and rewarding. We aim to serve Alaskans better.

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Attention to Detail:
  Is thorough when performing work and conscientious about attending to detail.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual…