Project Coordinator​/ITSM Analyst; PST Timezone

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This range is provided by The Redesign Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $95,000.00/yr

We are seeking a highly organized and detail-oriented Project Coordinator/ITSM Analyst with proven experience supporting complex projects in a fast-paced, tech-focused environment. Ideal candidates will bring prior experience working with or for Dell or similar enterprise technology providers, particularly with project scheduling, order tracking, calendar coordination, and project closeout documentation.

In addition to traditional project coordination responsibilities, this role includes functions such as generating reports, analyzing data using pivot tables, creating executive-ready presentations, and managing Jira sprints, filters, and dashboards.

• Project Scheduling & Coordination: Assist in the development, tracking, and updating of project schedules.
• Coordinate internal and external meetings using Calendly/Zoom and calendar platforms (e.g., Outlook).
• Ensure alignment of project scope and project intake.

• Order Management: Track orders from initiation through delivery.
• Liaise with vendors, clients, and internal teams to resolve order-related issues or delays.
• Maintain accurate order details and status reports.

• Calendar Maintenance: Manage project calendars, schedule recurring check-ins, and send reminders to stakeholders.
• Coordinate executive and team availability across time zones.

• Documentation & Closeout: Prepare and compile closeout documentation, including deliverables, sign-offs, and customer surveys.
• Maintain project folders and ensure version control and accessibility of documents.

• ITSM Analyst Duties: Run and analyze reports related to service requests, order status, project performance, and team metrics.
• Sprint management (Jira).
• Create PowerPoint presentations and executive summaries based on data findings.
• Use Excel pivot tables, charts, and functions to support data-driven decision-making.
• Develop and maintain Jira filters, dashboards, and queries to track project progress and team workload.
• Assist in continuous improvement initiatives by identifying trends and process optimization opportunities within ITSM workflows.

• Communication & Reporting: Serve as a point of contact for project intake, order tracking escalation, and general coordination.
• Collaborate with cross-functional teams to ensure alignment on reporting deliverables and timelines.

• 2–5 years of experience in a project coordination or support role, preferably in the IT or enterprise technology sector.
• Experience with Dell product lifecycle, order systems, and vendor coordination is strongly preferred.
• Advanced skills in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUPs, charts),
  Power Point , Outlook, and Word.
• Strong familiarity with Calendly and Zoom or similar scheduling platforms.
• Experience working with Jira for issue tracking, reporting, and dashboard configuration.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Able to work effectively in a PST time zone remote environment.

• Experience with the Dell Product Catalog and managing projects that involve both onsite and remote resources.
• Knowledge of procurement and logistics workflows within tech companies.
• Familiarity with IT deployment, installation, and closeout procedures.
• Exposure to ITSM frameworks (e.g., ITIL) and tools used in service management.

Associate

Full-time

Customer Service, Project Management, and Information Technology

Industries: IT Services and IT Consulting

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