IT Client Support Specialist ; PCN N

IT Client Support Specialist 2

The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for an IT Client Support Specialist 2 to help us Keep Alaska Moving!

Pay is based on the location of the selected applicant; salaries will be discussed at the time of the interview.

Ketchikan: $30.62/Hourly (OT Eligible)

Juneau: $32.15/Hourly (OT Eligible)

What You Will Be Doing:

This position provides technological support services primarily for the AK Marine Highway System (AMHS) within the Department of Transportation & Public Facilities (DOT&PF).

Working independently or under the guidance of a Lead Specialist or Supervisor, you'll troubleshoot, analyze, track, and resolve hardware and software issues across Windows desktop platforms, Microsoft Active Directory, Office 365, Microsoft Teams, VoIP phones, desktops, laptops and tablets, printers/MFPs, cabling, imaging, workstation configuration and deployment, and mobile devices. You'll partner closely with the lead Specialist, the DOT IS team, central OIT, and external service providers to apply proven techniques for diagnosing desktop, network, printer, and peripheral problems, leveraging remote access tools and becoming fluent in delivery expectations.

With strong customer service and clear, diplomatic communication, you will engage users to identify root causes, ensure fulfillment, keep the AMHS IT incident system timely and accurate, escalate complex cases appropriately, and help maintain systems documentation and inventory.

Our Organization, Mission, and Culture:

The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The Benefits of Joining Our Team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields.

With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package. Please see here for more information: (Use the "Apply for this Job" box below)..

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

The Working Environment You Can Expect:

This position may be filled in Ketchikan or Juneau depending on the selected candidate's preferred location. Once hired and trained, and with supervisor approval, this position is appropriate for part-time in-state teleworking.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes.

This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner;…