Desktop Support Engineer

Experience: 2–4 Years

We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Support team. The ideal candidate will have hands‑on experience providing onsite and remote technical support, managing desktop devices, troubleshooting hardware and software issues, and supporting enterprise end‑user computing environments.

• Provide onsite and remote support for desktop devices, laptops, printers, scanners, and peripherals.
• Manage incidents related to hardware, software, operating systems, and network connectivity through resolution.
• Deliver IMAC services (Install, Move, Add, and Change).
• Perform hard and soft break‑fix support for desktops and laptops.
• Ensure all devices are configured with approved desktop images and organizational standards.
• Provide VIP and executive user support when required.
• Act as the primary onsite IT contact for end‑user issues.

• Support the full lifecycle of desktop and laptop devices, including deployment, maintenance, upgrades, and replacement.
• Install, configure, optimize, and maintain Windows–based desktop environments.
• Manage operating system updates, patching activities, and hardware refreshes.
• Monitor endpoint security compliance, antivirus status, and remediation activities.
• Support and maintain printers, scanners, and other workplace devices.
• Deploy, manage, and maintain software packages, updates, and patches using SCCM.
• Monitor software distribution, reporting, and inventory management.
• Support device enrollment, policy management, and application deployment through Microsoft Intune.
• Troubleshoot SCCM client issues and software deployment failures.

• Troubleshoot user account, access, and authentication issues within Active Directory.
• Manage incidents, requests, and service tasks using Service Now or similar ITSM platforms.
• Analyze recurring incidents and recommend improvements, automation opportunities, and user training requirements.

• Support Microsoft Office applications, Outlook, Teams, and collaboration tools.
• Assist users with VPN connectivity and mobile device support.
• Provide smart hands and feet support for infrastructure and remote IT teams when required.

• 2–4 years of experience in Desktop Support, End User Computing (EUC), or Onsite IT Support.
• Strong knowledge of Windows operating systems.
• Experience with Service Now or other ITSM tools.
• Hands‑on experience with SCCM and Microsoft Intune.
• Proficiency in Microsoft Office Suite and Outlook.
• Strong troubleshooting skills across hardware, software, and connectivity issues.
• Experience supporting printers, scanners, laptops, and desktop devices.
• Excellent customer service and communication skills.

• Active Directory administration and troubleshooting.
• Experience supporting macOS devices and tablets.
• Knowledge of Microsoft Teams, VPN, and mobile device management.
• Experience providing VIP or executive‑level support.
• Basic networking knowledge (LAN, Wi‑Fi, TCP/IP).

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Relevant certifications such as Microsoft, CompTIA A+, ITIL, SCCM, or Intune certifications are advantageous.

If you have a passion for IT support, problem‑solving, and delivering excellent end‑user experiences, we'd love to hear from you.