Computer Support Specialist III
Job in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listing for:
ASRC
Full Time
position
Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
The individual works independently to deliver high quality Level 2/3 support which includes all triage and troubleshooting activities associated with Computer Support Specialist I & II. May provide training in various aspects of the Computer Support Specialists duties. The incumbent will exhibit strong Customer Service, communication skills, and have provided Executive/VIP support in a current or previous role. The incumbent may be asked to take point on application performance issues and must have in-depth knowledge of network and system fundamentals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)
Works closely with leadership to ensure proper application of diagnostics and outstanding Customer Service skills.Responds in a timely fashion to Service Desk Incidents, Service Requests, Problem Requests, and other requests that are assigned to the desktop support queue.Troubleshoots and resolves hardware/software related performance and break/fix problems with laptop computers, desktop computers, PDA’s, printers, scanners and other PC based peripherals.Repairs, refreshes, upgrades, builds, and maintains laptops and PC’s and other IT related equipment.Responsible for maintenance , upgrade, installation and configuration of the equipment outlined aboveWorks closely with desktop engineering as a conduit for new solutions and processes that need to be transitioned to desktop supportInstalls images on new and in-use equipment while working closely with desktop engineering to provide feedback on image modifications/enhancements. Creates build and deploy documentation for each unique ASRC business.Assists with training of other Computer Support Specialists.Triage, troubleshoot, and resolve virtual (shared and dedicated) desktop related environment issues (e.g., attached storage, networking).Is assigned to key technology projects with EUS and may be assigned to cross-functional IT projects as the senior technical resource for desktop supportProvide support for other desktop support technicians at satellite/remote locations while primary technician is out of office (e.g., vacation), including support to the identity management team.Configures and installs end user IP Telephony equipment (phones), as necessary.May be asked to travel on short notice (e.g., urgent requests, Arctic Village travel in Alaska).LEADERSHIP COMPETENCY REQUIREMENTS FOR INDIVIDUAL CONTRIBUTOR LEVEL
ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.
Time Management
- Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities
Composure
- Is cool under pressure and can handle stress. Can be counted on to hold things together during tough times. Is not knocked off balance by the unexpected. Understands their audience at all times and adapts reasoning and responses accordingly
Self-Development
- Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches
Learning on the Fly
- Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks
Functional/Technical Skills
- Has the functional/technical knowledge and skills to do the job at a high level of accomplishment
EDUCATION and/or EXPERIENCE High school diploma or equivalent.Five (5) years of experience in Desktop Support (DTS) in a Microsoft environment.Proven knowledge and skills in patch management.Experience in setting up networks, maintaining accounts and security in a network environment.Demonstrated Outstanding Customer Service skills.Technical certifications are preferred.Detail oriented.LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write…
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