More jobs:
UI/UX Designer
Job in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listed on 2026-09-24
Listing for:
Tech3pillars Technologies
Full Time
position Listed on 2026-09-24
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media & Production
Job Description & How to Apply Below
Job Title : UX/UI Designer
Location :
Nearest Client location
We are looking for a senior UX/UI Designer with strong enterprise application experience and preferably Contact Center domain knowledge. The candidate will design experiences for agent desktops, supervisor consoles, self-service portals, IVR, conversational AI, and omnichannel platforms.
Key Responsibilities:- Design intuitive, user-centered experiences for Contact Center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys.
- Conduct user research, stakeholder workshops, persona development, journey mapping, and usability testing to identify customer and agent pain points.
- Create wireframes, prototypes, user flows, information architecture, and high-fidelity designs using Figma and other UX tools.
- Translate business, operational, and CX requirements into scalable and reusable design solutions.
- Collaborate with Product Owners, Engineering, QA, Operations, and Business teams in Agile delivery environments.
- Design and maintain enterprise design systems, component libraries, and UX standards to ensure consistency across applications.
- Support AI, Conversational AI, Virtual Agent, IVR, and Omnichannel transformation initiatives through human-centered design practices.
- Ensure accessibility, responsiveness, usability, and performance standards are incorporated into all digital experiences.
- Partner with frontend teams developing applications using ReactJS, Angular, HTML/CSS, and modern UI frameworks.
- Drive continuous improvement through UX analytics, production feedback, design reviews, and customer experience optimization.
- Demonstrate strong client communication skills, providing proactive status updates, risk identification, and timely escalation management without requiring follow-ups.
- 8+ years of UX/UI Design experience with enterprise applications.
- Strong proficiency in Figma, Miro, Adobe XD, and prototyping tools.
- Contact Center domain expertise (Genesys, Google CCAI, NICE, Five9, Amazon Connect or similar).
- Experience with AI-driven customer experiences, design thinking, and digital transformation programs.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×