Customer Service Manager: Rural Ops Leader & Coach
Job in
Ketchikan, Ketchikan Gateway Borough, Alaska, 99901, USA
Listed on 2026-08-30
Listing for:
NANA Regional Corporation
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
NANA Regional Corporation seeks a Customer Service Manager to lead a front-line CSR team serving Kotzebue and surrounding rural areas. You will set priorities, coach staff, supervise operations, and ensure accurate billing, timely payments, and strong customer interactions.
You will own KPIs, oversee escalation handling, and collaborate with Finance, Field Ops, Network Ops, and others to maintain service levels and customer satisfaction.
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