Clinic Operations Manager

Job Summary The Clinic Operations Manager owns the day-to-day operational performance and system reliability of the KIC Tribal Health Clinic's operations. This position ensures that clinic workflows, staffing systems, scheduling, access, productivity, and operational processes function effectively to support high-quality clinical care.

The Clinic Operations Manager works in close partnership with the Medical Director and Director of Nursing, translating clinical priorities into reliable operational systems, and may directly supervise assigned clinic administrative staff. This role does not provide clinical supervision, set clinical standards, or direct clinical practice.

The Clinic Operations Manager serves as the primary owner of operational accountability for the clinic's access, scheduling, and front-of-house functions — supporting access improvement, workflow consistency, staff efficiency, accreditation readiness, and continuous operational improvement as KIC advances further toward integrated and access-focused model of care.

Job Duties & Responsibilities Supervises assigned clinic administrative staff, including hiring, onboarding, performance management, and professional development.

Assists in developing and managing the clinic budgets, including staffing and operational costs, and monitors expenditures against targets.

Monitors clinic productivity, access to care metrics, and operational performance, using data to drive improvements.

Oversees day-to-day clinic operations — scheduling, patient access, front-desk and administrative workflows — to ensure efficient, reliable service delivery.

Designs, implements, and evaluates clinic workflows to support patient access.

Identifies operational barriers and leads improvement initiatives to address delays, inefficiencies, and/or inconsistencies.

Develops and maintains staffing models and scheduling systems aligned with clinic demand and clinical input; monitors staffing coverage, capacity, and productivity trends.

Trains, mentors, and orients staff to improve workflow alignment and communication.

Partners with the Medical Director and Director of Nursing on staffing planning and coverage strategies; serves as their primary operational partner.

Acts as a liaison between Clinic Administration and other clinic departments (Dental, Behavioral Health, Pharmacy, etc.) on operational matters — scheduling, access, and workflow — to promote integrated care.

Coordinates operational readiness for accreditation and regulatory reviews (AAAHC) in collaboration with clinical leadership and the Quality Department.

Collaborates with the Quality Department to track and report key performance metrics such as patient volume, no-show rates, provider productivity, and other quality initiatives.

Collaborates with the Quality Department to prepare for surveys, conduct internal audits, and respond to identified deficiencies or improvement opportunities.

Collaborates with Finance and Revenue Cycle Department to ensure clinic operations effectively captures and grows revenue; identifies and leads initiatives to increase revenue.

Assists in the development, review, and revision of clinic operational policies and procedures in collaboration with clinical leadership, to ensure alignment with regulatory standards and organizational goals.

Leads operational process improvement initiatives using structured methodologies.

Assists with departmental responsibilities such as Patient Experience and Incident and Adverse Event tracking.

Communicates operational expectations, changes, and performance data clearly and effectively.

Builds collaborative relationships across clinical, administrative, and support teams.

Utilizes change management principles and maintains effective working…