Protective Services Specialist - Ketchikan

Protective Service Specialist 1/2/3 – Ketchikan, Alaska

State of Alaska, Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for a full‑time Protective Service Specialist in Ketchikan. This position is open only to Alaska residents.

• Investigate reports of child abuse and/or neglect.
• Prepare plans for intervention, including family cooperation and ensuring child safety.
• Gather information about family dynamics and develop strategies to address protective factors.
• Facilitate placement of children with relatives or licensed foster homes when applicable.
• Provide ongoing in‑home services and support to families.
• Write and submit reports to the court.
• Work closely with Tribal and community partners.
• Maintain frequent face‑to‑face and telephonic contact with parents and caregivers of children in custody.
• Make referrals to other service providers and agencies.

The position requires the following competencies and background:

• Stress Tolerance – calm and effective handling of high‑stress situations.
• Self‑Management – setting realistic goals, demonstrating initiative, and working independently.
• Teamwork – facilitating cooperation and group identity.
• Analytical Thinking / Problem Solving – logical, systematic approach to managing situations.
• Customer Service – understanding client needs and providing quality service.
• Integrity / Honesty – maintaining high ethical standards.
• Interpersonal Skills – building and maintaining effective relationships with diverse populations.
• Oral Communication – clear and convincing communication with varied audiences.
• Writing – concise, organized written communication with correct grammar and spelling.
• Technical Credibility (required for level
  3) – apply relevant principles and regulations related to specialized expertise.

Educational and experiential background typically includes training in social science, behavioral science, health science, guidance and counseling, or a closely related field, and experience providing assistance, information, or referrals in child, adult, family, or group case management or related social services.

Full‑time benefits include insurance, retirement, paid leave, and 12 paid holidays per year. First 12 months are a probationary training period with formal virtual and on‑the‑job training. Part‑time telework may be an option where eligible.

Field‑based work requiring after‑hours, on‑call, and holiday coverage. Travel is required 0–2 times a month or 0–2 times a year, including short or overnight travel, and may involve small aircraft in outlying areas.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides, or alternative communication formats are encouraged to contact 1‑800‑587‑4095 in Juneau or TTY:
Alaska Relay 711 or 1‑800‑770‑8973. The State of Alaska is an equal‑opportunity employer.