Yee gu.aa yax x wán Resident Manager

Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.

Purpose Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position.

This job description is not an employment agreement or contract.

Job Summary The Yee gu.aa yax xˈwán Resident Manager (Resident Manager) assists with tenant management duties at Permanent Supportive Housing (PSH). This position works closely with the Occupancy Specialist, front desk and maintenance staff to ensure the building is operating smoothly and tenants are successful. The Resident Manager will provide direct case management and will often be the first line of communication to ensure tenants are getting appropriate services.

This position will be responsible for tenant classes relating to housing success, such as landlord/tenant rights and maintaining inspectable housing. Combining traditional property operations with service supports, the Resident Manager works to address barriers and prioritize the housing first approach. This position works externally and internally with other case management departments to ensure tenant success.

Job Duties & Responsibilities Assists tenants with establishing goals and connecting them with additional case management and facilitates referrals to other agencies.

Arranges for and conducts group/individual briefings that explain the rules and regulations to applicants and tenants regarding the units.

Assists tenants with housing related problems in unit, and submitting maintenance requests.

Conducts regular inspections for safety standards and housing compliance.

Acts as a primary point of contact for inquiries, reports, tickets, and resolutions.

Provide direct administrative support as needed, including answering phones, greeting tenants and supporting front desk coverage.

Coordinates with maintenance on work order processing, inspections and getting units ready for lease up as vacated.

Assists tenants with inspection related issues, related to keeping housing; including maintaining a clean environment, working appropriately with case managers and ensuring that tenants have the tools to succeed.

Develops personalized stability plans, and manages PSH caseloads to assist with resident goals.

Develop individual service housing plans, and provide in-home or community-based supports to assist in residents maintaining housing.

Connect residents with mental health, substance use recovery, vocational job training, employment training, and personal care services through service coordination.

Connects tenants to social services, mental health support, and transportation services.

Other related duties as assigned.

Minimum Qualifications (Education & Experience)
Two years’ experience working with individuals experiencing homelessness, and substance use and behavioral health diagnoses.

Accredited Residential Manager (ARM) Certification within 1 year of hire.

Associates’ degree in Public Administration, Business, or Social Services or related field.

A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.

Proof of valid driver's license with acceptable driving record.

Preferred Qualifications (Education & Experience)
Bachelor’s Degree in Public Administration, Business, or Social Services.

Three years’ experience in public, tribal or assisted housing programs.

Certified Public Housing Manager (C-PHM).Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.

Necessary Knowledge, Skills, and Abilities Knowledge of regulatory guidelines, HUD Handbook 4350.3, Indian Housing Block Grant (IHBG) and…