Tribal Services Navigator

Job Summary The Tribal Services Navigator will serve as a liaison between all Ketchikan Indian Community Tribal Citizens and Ketchikan Indian Community and local community service providers. To enhance knowledge of services, direct requests for technical assistance, and be a resource for general questions and concerns regarding KIC services. The Tribal Services Navigator position works to engage with individuals and families at risk of homelessness or who need a variety of services to secure housing stability.

Services that include formal and informal support tailored to their particular culture, ethnicity, age, and gender identity

Job Duties & Responsibilities Recruit community-based organizations, faith-based organizations, and other community groups to become a part of an active and ever-growing locally based support network for people, including those most challenged with housing and stability;

Follow up with people they have engaged to ensure that they have connected with support structures and received the help they need;

Utilize 1

TRIBE to enter client information; provide advocacy to clients and assist them in getting connected to appointments with agencies and health care providers;
Promote and make presentations at emergency shelters, community food banks, intergovernmental agencies, local not-for-profit associations, and community centers and other duties as assigned.

Duties & Responsibilities Be the local resource for questions and concerns to resolve issues quickly.

Facilitate communication between the Ketchikan Indian Community and the appropriate departments and personnel.

Communicate with other Ketchikan Indian Community departments to coordinate services as needed.

Create strong relationships with service providers and solid working knowledge of available services.

Communicate openly with community leaders and volunteers who may have immediate questions or situations that must be addressed.

Create and utilize a system to check with community leaders and service providers to ensure accurate information and appropriate follow-up.

Providing education and outreach through individual, group, and community efforts to raise awareness and engagement.

Maintaining accurate and up-to-date records, progress notes, and service documentation.

Educating and providing information about programs, services, and opportunities to the public at community events, resource and job fairs, and other forums as needed.

Developing and building relationships through outreach with groups, agencies, organizations, and resident-related interactions.

Performing other duties of a similar nature or level.

Necessary Knowledge, Skills, and AbilitiesA strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle is necessary to work effectively with AI/AN populations.

Excellent oral and written communication skills are required, with sensitivity to the lifestyles of targeted participants.

Proficiency in operating personal computers using various software applications and platforms is essential.

Establishing and maintaining cooperative working relationships with management, coworkers, and outside contacts is important.

Maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).Proficiency in using video teleconference equipment or the ability to learn technical skills is required.

The ability to learn and apply program/agency operating policies and procedures.

Excellent multitasking abilities, including managing multiple priorities and tasks concurrently and meeting deadlines.

The ability to work independently as well as with teams is necessary.

Working Conditions:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to…