Audiology Receptionist

Kettering General Hospital NHS Foundation Trust

The closing date is 25 February 2026

This is an exciting opportunity to work in Kettering's busy audiology department comprising of 3 admin team members and 10 audiologists. We are a friendly team dedicated to providing the best hearing care for the adult and paediatric population.

In this role you will be responsible for the day‑to‑day reception duties as well as providing administrative support to the admin manager and deputy head of audiology. The successful post holder will need to work well under pressure, have good computer skills, be friendly, welcoming and empathetic with good listening skills.

• Be the first point of contact for patients when they attend the audiology department, welcoming them and providing a positive first impression to enhance patient experience.
• Check in patients, book appointments, answer telephone calls and respond to general queries.
• Issue hearing aid batteries and spare parts for aids and assist in the general day‑to‑day running of the audiology department.

** Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

• 4 GCSEs including English and Maths (A–C) or equivalent qualification
• Typing/Admin qualification

• Experience of working with the public
• Experience of previous reception front‑of‑house duties
• Experience with answering telephone calls
• Previous experience of working with hearing‑impaired individuals

• Ability to work alone or in a team structure
• Ability to use Microsoft Word/Excel
• Ability to handle people in a courteous and sensitive manner, taking into account their individual needs

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.