Center Manager

• Location 2345 West Stroop Road,Kettering, OH, 45439,United States
• Employee Type Full Time Non-Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

• Phone
• Email employment

To oversee and coordinate the daily activities of the center, ensuring consistent service delivery, volunteer engagement, and adherence to organizational policies and direction provided by the Women’s Programs Administrator.

Women’s Programs Administrator

Office Assistants, Client Advocates, and Program Mentors

full-time, hourly non-exempt

Mondays 8:30 am – 6:30 pm / Tuesdays, Wednesdays, Thursdays, Fridays 8:30am – 4:30pm

Bachelor’s degree in nursing, management, ministry, or related experience equivalent desired

Staff & volunteer management, excellent written and verbal communication skills, detail-oriented, organized, proficient in Microsoft Office, and general knowledge of computer systems

• Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Lord and Savior
• Exhibit a strong commitment and dedication to the pro-life position
• Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and the policies and procedures of Hope Rising
• Be able to respect and keep information confidential
• Complete the volunteer orientation and position training
• Be able to carry out responsibilities with little or no supervision
• Be able to provide spiritual leadership, discipleship, and support to volunteers
• Be able to commute to all centers

• Ensure that prayer is an integral part of the day‑to‑day operation of the pregnancy center site
• Work with supervisors to execute strategic plan objectives to accomplish the ministry goals of the organization
• Provide managerial direction for all Client Advocates, Office Assistants, and Program Mentors
• Ensure that policies and procedures are followed to provide quality service to clients
• Communicate the needs of the center with the Women’s Programs Administrator
• Oversee the management of file systems, Ekyros charting, inventories, client follow‑up, and other operations
• Ensure that the center site is clean and well‑maintained
• Oversee the data entry of client information
• Conduct written and oral evaluations of Office Assistants, Resource Manager (if applicable) & female Client Advocates every year
• Coordinate appreciation activities and events for volunteers under the direction of the Women’s Programs Administrator
• Inform the Women’s Programs Administrator, Director of Program Strategy, and Executive Director of any problems that could impact the organization as a whole, internally, or publicly
• Interview all prospective female Client Advocate volunteers with the Women’s Programs Administrator
• Oversee Client Advocates regarding professional telephone manners, scheduling of appointments, reception of clients, intake, follow‑up, accurate record keeping, and adherence to the Hope Rising policy and procedures
• Ensure adequate coverage for client visits with Client Advocates and Office Assistants
• Maintain client appointments in eKyros
• Serve as back‑up for Client Advocates
• Perform pregnancy testing when nurses are not available
• Communicate relevant client testimonies to the Director of Partner Development
• Review monthly statistics to ensure accuracy, completeness, and targeting of strategic goals
• Provide monthly written reports (by the 7th of every month) to the Women’s Programs Administrator
• Attend and participate in monthly Staff meetings held the second Thursday of the month
• Attend and participate in the monthly Women’s Programs meetings
• Other duties assigned by the Women’s Programs Administrator

• Visual and auditory accuracy
• Continuous use of a computer
• Frequent use of the telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Frequent use of a personal car
• Understand and carry out simple, detailed, oral, and written instructions
• Memorize and retain instructions
• Read and interpret detailed specifications
• Frequent lifting of 30 lbs. or more

The Center Manager shall receive at least one annual written and oral evaluation by the Women’s Programs Administrator.