Housing Assistant, Administrative​/Clerical

Kettering, United Kingdom | Posted on 29/06/2026

2 months contract with a Local Authority

Job Title:
Housing Assistant

Job Purpose

To provide a high-quality, customer-focused tenancyadministration service that supports the effective management of councilhousing and related services. The post holder will be responsible for delivering a wide range of administrative and housing management functions,including tenancy and income management support, voids and lettingsadministration, garage allocations, customer engagement, estate management,anti-social behaviour (ASB) support, and tenancy enforcement activities.

The role will contribute to improving customer satisfaction,strengthening community engagement, maintaining sustainable tenancies, and ensuring the efficient delivery of housing services across council-managedhomes and communities.

Key Responsibilities

Tenancy Administration

• Provide comprehensive administrative support for tenancy management activities.
• Processtenancy-related documentation, including new tenancies, tenancy changes,successions, assignments, and terminations.
• Maintain accurate and up-to-date tenancy records on housing management systems.
• Assist with tenancy audits and compliance checks.

Income Management Support

• Supportrent collection and income recovery processes.
• Process customer payments and maintain accurate financial records.
• Assist residents with basic rent account enquiries and signpost them to relevantsupport services.
• Generateroutine reports and correspondence relating to rent accounts.

Voids and Lettings

• Support the reletting of vacant properties and garages.
• Coordinate and process housing offers, tenancy sign-ups, and associated paperwork.
• Monitorvoid property administration to ensure properties are relet promptly.
• Liaise with internal teams and external contractors to facilitate efficientturnaround times.

Customer Service and Engagement

• Actas a first point of contact for residents, handling enquiries via telephone, email, online platforms, and face-to-face interactions.
• Logcustomer contacts accurately and respond to straightforward enquiriespromptly.
• Provide information, application forms, and guidance relating to housing services.
• Supportcustomer consultation, engagement, and involvement initiatives to improve services and community outcomes.
• Assist with estate inspections and follow-up administrative actions.
• Recordand monitor estate management issues and coordinate appropriate responses.
• Support initiatives that promote clean, safe, and sustainable neighbourhoods.

Anti-Social Behaviour (ASB) and Tenancy Enforcement

• Provide administrative support in managing ASB cases and tenancy breaches.
• Maintaincase records and prepare correspondence relating to tenancy enforcementactivities.
• Supportofficers in gathering information and monitoring actions associated withlegal and enforcement processes.

General Administration

• Process invoices and ensure accurate record keeping.
• Managefiling systems, documentation, and correspondence in line with data protection requirements.
• Orderstationery and office supplies as required.
• Produce reports, letters, and management information.
• Participate in continuous improvement activities to enhance service delivery and customer satisfaction.

Experience Required

• Experience providing administrative support within a customer-focused environment.
• Experience dealing with customer enquiries and resolving issues professionally.
• Experience maintaining accurate records and databases.
• Experience working with multiple priorities and meeting deadlines.
• Experienceprocessing financial transactions or payments.
• Experience working within a housing, local authority, or social housing environment.
• Experience supporting tenancy, income management, allocations, or housing services.
• Experience dealing with vulnerable customers and diverse communities.
• Experience supporting ASB, estate management, or tenancy enforcement processes.

Qualifications

• GCSEs(or equivalent) including English and Mathematics at Grade C/4 or above.
• Good standard of literacy and numeracy.
• Business Administration, Housing, Customer Service, or Local Governmentqualification.
• CIH(Chartered Institute of Housing) Level 2 or Level 3 qualification, or willingness to work towards obtaining one.

Skills and Competencies

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office applications and housing management systems.
• Abilityto work independently and as part of a team.
• Problem-solving and decision-making skills.
• Commitment to equality, diversity, and excellent customer care.

Additional Information

Hours: 37 hours per week

Contract Type: Temporary/Agency, as applicable

Working Pattern: Monday to Friday, subject to operational requirements

• Weoperate on a bi-weekly payment schedule.

Closing date:
Soon – early applications are encouraged