Export Admin Assistant – European Wholesale

About Loake Shoemakers

Loake Shoemakers is a prestigious British footwear brand with a long-standing heritage in quality men's footwear. As our European wholesale business continues to develop, we are looking for an organised and customer-focused Export Admin Assistant to join our team.

The Export Admin Assistant will be responsible for providing excellent customer service to Loake's European wholesale customer and partner accounts, managing the journey from initial order placement through to despatch. This is a predominantly office-based role, with the majority of communication taking place via email. You will develop strong working relationships with our existing wholesale customers and work closely with internal teams to ensure orders are processed efficiently and customers receive a high level of service.

• Manage the day-to-day customer service requirements for all European wholesale customer accounts.
• Manage orders fromorder placement through to despatch, ensuring customers are kept informed throughout the process.
• Build and maintain strong, professional relationships with existing wholesale customers.
• Handle customer correspondence via email, ensuring enquiries are responded to promptly and professionally.
• Monitor and chase the progress ofMade-to-Order and Forward orders.
• Proactively communicate with customers regarding order progress and expected delivery dates.
• Investigate and resolve delivery issues, working with relevant internal teams and external partners where required.
• Manage and communicate quality issues, ensuring customer concerns are dealt with efficiently and professionally.
• Respond to general customer enquiries, including product information, availability and order queries.
• Liaise with internal departments to ensure customer requirements are communicated and actioned effectively.
• Maintain accurate customer and order information within company systems.
• Provide a consistently high level of customer service and support to Loake's European wholesale network.

We are looking for an enthusiastic and organised individual who enjoys working with customers and is confident managing multiple orders and enquiries at the same time. The ideal candidate will have:

• Previous customer service or office-based administrative experience.
• Excellent written communication skills, particularly via email.
• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• The ability to prioritise and manage multiple customer accounts and enquiries.
• A professional, friendly and proactive approach.
• The ability to build strong relationships with customers, partners and colleagues.
• Good computer and Microsoft Office skills.
• A willingness to take ownership of customer queries and see them through to resolution.
• Previous experience within footwear, fashion, retail, wholesale or an export environment would be advantageous.

Above all, we're looking for someone who iscustomer-focused, organised, proactive and reliable, with the confidence to communicate professionally with European wholesale customers and the ability to ensure every order receives the attention it deserves. This is a fantastic opportunity for someone looking to develop their career within an established British footwear brand and gain valuable experience working with an international wholesale customer base.

If you have excellent customer service and administration skills, a keen eye for detail and an interest in footwear, we would love to hear from you.