Patient Care Coordinator - Non-Clinical

Position: Aesthetic Patient Care Coordinator

Location: Kettering-OH-Gen Derm-215 (OH0202), OH

Job :3834

# of Openings:1

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

The Patient Care Coordinator will provide a superior level of patient support and education, marketing support, administrative support, customer service and an elevated facilities experience.

• Complete patient appointment tasks including tagging, taking and filing patient photos, and uploading patient paperwork into the EMR.
• Inform and educate patients on procedures and skincare.
• Exhibit professionalism when speaking with patients both on the phone and in person.
• Maintain clear and consistent communication with the provider team.
• Answer all patient communications in a timely manner and direct them appropriately.
• Manage the patient schedule with a strategic mindset for booking, cancellations, modifications and waitlists.
• Proactively adjust the patient schedule to maximize provider utilization and patient satisfaction.
• Maintain cleanliness of the office space and treatment rooms.
• Communicate procedural issues and workflow concerns to direct manager.
• Meet with providers daily.
• Credential the practice, providers, and estheticians.
• Ensure the highest level of Patient Experience is upheld throughout the entire patient encounter.
• Record keeping and medical record system:
  • Document patients’ medical concerns and track medical escalations.
  • Assist with resolving EMR related issues.
  • Document all patient encounters and ensure that the patient’s record and information is up to date.
  • Complete end-of-day reporting.
• Financial open and close of office including making end-of-day deposits.
• Appropriate selling of products to meet sales goals.
• Make treatment and product recommendations that are appropriate for the patient.
• Maintain lead conversion goals for initial inquiry patients.
• Privacy:
  • Comply with HIPAA law.
  • Keep business practices and policies confidential.
  • Maintain strictest confidentiality.

• Medical, dental, and vision insurance.
• 401(k) matching.
• Company paid life insurance.
• Employee assistance program.
• Paid time off.

• Bachelor's degree or 1-2 years of experience in a comparable setting.
• Proficiency in Microsoft applications – Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Reader.
• Adhere to office guidelines and protocol.
• Effective communication, both orally and in writing.

• Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.
• Must be able to lift 20 lbs.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status