Retail Guitar Repair Tech

Why Guitar Center? Here’s just some of the rewards: for our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Technician, you will:

• Interact with customers, ensuring a positive customer experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store‑owned gear, as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.

• Customer Focus:
  Understands customer service principles, provides an excellent customer experience, connects with customers in a meaningful way, and handles customer service issues.
• Initiative:
  Identifies opportunities & issues, follows through on work activities, learns quickly, takes positive action without being requested, and develops knowledge and skills in product, store operations, sales, and leadership.
• Selling:
  Works through GC certification program to gain a base understanding of products and sales techniques.
• Training:
  Effectively trains learners and communicates information and techniques so that they are retained.

• Skilled understanding of repairing guitars.
• Foundational product knowledge of Guitar Center products (preferred).

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.