Guitar Technician; Luthier Store

Why Guitar Center?

Here’s just some of the rewards:

• Robust benefits and perks including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options
• Unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour!

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

• Provide maintenance and repair services on customer‑owned instruments and assist in maintenance of specific store inventory.
• Build and increase the business through great customer experience and quality work.
• Interact with customers, ensuring a positive customer experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store‑owned gear as requested.
• Complete warranty repair work.
• Complete additional duties as assigned.

• Customer Focus:
  Understands customer service principles and provides an excellent customer experience, connects in a meaningful way, is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers, and handles customer service issues.
• Initiative:
  Identifies opportunities and issues and follows through on work activities to capitalize or resolve them, learns quickly, takes positive action without being requested, and develops knowledge and skills including product, store operations, sales, and leadership.
• Selling:
  Works through GC certification program to gain a base understanding of products and sales techniques.
• Training:
  Effectively trains learners and communicates info and techniques so that they are retained.

• Skilled understanding of repairing Guitars.

• Foundational product knowledge on Guitar Center products.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening by calling 1‑2862 or by sending an email to [email address].