Guitar Technician

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. As a Repair Tech (Guitar), you will provide maintenance and repair services on customer‑owned instruments and assist in maintenance of store inventory, continually building and increasing the business through great customer experience and quality workmanship.

• Customer Focus
  :
  Understands customer service principles, provides an excellent customer experience, and is approachable, genuine, knowledgeable, encouraging, and passionate.
• Initiative
  :
  Identifies opportunities and issues, follows through on work activities, learns quickly, and takes positive action without being prompted.
• Selling
  :
  Works through the GC certification program to gain foundational product and sales knowledge.
• Training
  :
  Effectively trains learners and communicates information and techniques so that they are retained.

• Interact with customers, ensuring a positive customer experience.
• Service customer‑owned instruments with a high level of craftsmanship.
• Maintain store‑owned gear as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.

• Skilled understanding of repairing guitars.

• Foundational product knowledge on Guitar Center products.

Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.