Valet Dispatcher - Ritz Carlton - Key Biscayne

Overview

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout‑free parking experiences. We allow guests to drive in and drive out without fumbling with tickets, machines, apps, or credit cards.

Dispatcher, Ritz Carlton – Key Biscayne

• Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
• Monitor guest wait times to meet the property’s service standard
• Secure and keep track of all guest vehicle keys
• Accept and process valet fees (if applicable)
• Answer the telephone using proper telephone etiquette
• Inform customers of valet rates and provide directions to major streets, landmarks and freeways as needed
• Respond to customer questions and issues promptly and courteously
• Report any accidents, safety hazards or policy violations to Supervisors, Facility Manager or Senior Manager
• Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
• Help maintain cleanliness around the garage office
• Be on time for every scheduled work day
• Maintain a neat, clean appearance and remain in complete uniform during shifts
• Assist supervisors and managers with additional duties as assigned

• Education or experience:
  Less than high‑school education or one month related experience/training, or an equivalent combination. Prior valet driving experience preferred.
• License:
  Valid state‑issued driver’s license with a current address and acceptable driving record if required to drive a company vehicle.
• Availability:
  Shift requirements may vary; ability to work 2nd shift, 3rd shift, and/or weekends may be required.
• Language:
  Ability to read, comprehend, and write simple instructions, correspondence, and memos.
• Customer service:
  Ability to respond positively to customer problems or complaints.
• Mathematical:
  Ability to perform basic arithmetic with American currency.
• Appearance:
  Maintain a neat, clean appearance and uniform at all times.
• Other:
  Ability to use clock, calculator, or credit card machine; maintain pleasant demeanor on telephone and with public; adapt to changes and unexpected events.

Work requires frequent sitting and standing, use of a phone or two‑way radio. Reasonable accommodations may be made for disabilities.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability, or other protected classes. SP+ does not tolerate harassment or retaliation.

US-FL-KEY BISCAYNE