Market General Manager, Ritz-Carlton Key Biscayne, Miami Ritz-Carlton Coconut Grove

Additional Information Relocation assistance available

Job Number

Job Category Property Leadership

Location 455 Grand Bay Dr, Miami, Florida, United States, 33149 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $292,000-$406,350 annually

Bonus Eligible: Y

Stock Package: Y

Functions as the primary strategic business leader of the hotel component of the overall property with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to ownership.

Verifies the implementation of brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.

Holds property leadership team accountable for strategy execution and guides their individual professional development.

The position verifies that company sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

Verifies that the objectives and goals of the company and property owners work together to achieve brand positioning and success.

Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.

The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

The position is also responsible for oversight of the co-located residential component of the property with responsibility for owner and/or member satisfaction, financial performance, and verifies the achievement of all aspects of association governance.

Builds strong relationships, trust, and confidence with Boards of Directors.

Provides support to residential leadership team as needed to deliver on strategy residential experience.

Champions the brand’s service vision for residential product and service delivery throughout hotel departments, ensuring alignment among leadership team.

Represents the hotel and residences in all leadership actions.

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 10 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with The Ritz-Carlton brand business strategies; translates The Ritz-Carlton global strategic plan into one that can be executed on property.

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with The Ritz-Carlton brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements;

continually verifies that business plans and actions have a positive impact on property performance.

Works closely with Sales and Marketing team to develop revenue…