Ticket Sales Rep

Ticket Sales Representative

The Ticket Sales Representative is the face of the Key West Operation. You are often the first person from our company that guests meet. You inspire guests to take tours and visit attractions. You are an ambassador for your city. Our guests should understand what they will miss if they did not see city on our Trolley Tours. To do this well, you must be knowledgeable about all of the offerings in your city in order to give our guests the experience of making memories to last of a lifetime.

• Competitive pay and paid training: $14 per hour + commission
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

• Greet everyone you meet with a smile and prompt service, and extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention and guide them to the best offerings based on their interests and time in your city.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross‑selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company’s pricing system.
• Process vouchers and e‑tickets with care and make recommendations for additional offerings
• Communicate with the dispatcher to advise on the number of guests at your stop or any problems at your stop.

• High school graduate or equivalent preferred
• Must pass pre‑employment background check and substance abuse testing
• TWIC Pass, Federal background check, and Key West Port Pass.
• Have a passion for helping people and making their Key West experience a memorable one.
• Ability to work afternoons, weekends, and holidays