Call Center Representative
Job in
Key West, Monroe County, Florida, 33040, USA
Listed on 2026-06-13
Listing for:
Keys Federal Credit Union
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Work schedule Monday - Friday 8am - 5pm.
The Member Support Service Representative assists members and potential members with their telephone and online requests; explains services, offers and recommends CU products and services; responds to and researches member questions, and directs phone calls to the appropriate area. Offers exceptional service to members by meeting or exceeding our service guidelines.
A Day in the Life:
* Provide a positive experience to our members and potential members over the phone, via email and secured messages.
* Help our members with account questions, online banking issues, and credit card disputes.
* Provide members and potential members with product and service information in a helpful efficient manner.
* Build and retain member relationships through service quality and member needs satisfaction.
* Promote the Credit Union's products and satisfy members' financial needs through suggesting additional credit union services.
* Manage daily wire transfer activities.
* Act as membership officer, QC, review, and approve membership applications
* Assist other departments with member related adjustments
Why join our team?!
We offer some incredible benefits for our full time employees:
* Excellent pay
* 15 days Paid Time Off a year. Your start earning time off the day you start at Keys Federal Credit Union!
* 10 or 11 Paid Holidays a year
* One Paid Floating Holiday a year
* Complete benefit package, including, health, dental, life, long term disability, available after two months of employment
* 401(k) retirement plan with generous employer match and vesting schedule
* Training to support your career goals
* Career advancement opportunities
* Tuition assistance
* The chance to make a difference in your community, through your day-to-day interactions and volunteering in your community
The Qualifications we are looking for:
* Bilingual/Spanish/Russian/ Creole helpful but not required
* 6 months to two years of similar or related experience
* Experience in a financial institution (preferred)
* Excellent written and oral communication skills
* Excellent problem solver
* Strong attention to details
* Ability to handle numerous projects simultaneously
* Work as a team player
* Moderate PC proficiency
* Ability to type 30 wpm
* High school diploma or general education degree (GED)
Equal Opportunity Employer
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