Service Consultant

As a Service Consultant at Key Auto Center, you will be a pivotal member of our team, dedicated to elevating the customer experience at our dynamic automotive center. Specializing in both new and used vehicle sales and a comprehensive suite of related services, Key Auto Center prides itself on ensuring high customer satisfaction and reliability in every interaction. Your role will involve direct engagement with our clients, providing professional support and expert advice regarding vehicle repairs, maintenance, and overall service needs.

Responsibilities

• Greet and communicate with customers in a welcoming and professional manner
• Assess customer needs and provide accurate information and recommendations about maintenance and repair services
• Schedule service appointments and follow up with customers to ensure satisfaction
• Liaise between customers and the service technicians, translating technical information into accessible language
• Manage and update customer service records and documentation
• Collaborate with the sales and technical teams to ensure a seamless customer experience
• Handle customer inquiries and resolve issues with a proactive, solution-oriented approach
• Contribute to the team by maintaining a keen understanding of industry trends and best practices

Required Skills

• Strong interpersonal and communication skills
• Knowledge of automotive service procedures and practices
• Proficiency with service management software and tools
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent organizational and follow-up skills
• Problem-solving skills and ability to handle customer grievances