Crisis Counselor

Key West - 1205 4th - Key West, FL 33040 Overview Salary Range: $21.22 - $21.22 Hourly Education Level: 4 Year Degree Category:
Nonprofit - Social Services Description

Position Summary:

Provides triage, crisis counseling and linkage on-demand in any setting in which a crisis is occurring including homes, schools, or community based setting within 60 minute on-site response time

Essential Job Functions:

• Works with individuals, families, and groups to provide outreach, emotional support, individual and group crisis counseling
• Provides warm hand off to community resources, services and supports
• Triages phone calls and provides community resource information as well as supportive counseling
• Conducts screening and provides intervention services
• Engages individuals and families in the crisis planning process using evidenced based practices including Motivational Interviewing and Mental Health First Aid.
• Develops safety or crisis care plan
• Facilitates stabilization and care coordination services post –acute intervention
• Coordinates psychiatric face to face or telehealth appointments with psychiatrist within 48 hours of intervention
• Provides after hours crisis services on a rotation schedule
• Interacts with management to gather and provide information
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of West Care Foundation
• Participate in meetings and attend trainings as required and requested
• Completes all orientation and mandated training activities, including E-Learning Courses, within required time frames, and in accordance with the criteria established for this position.
• Perform any other duties as assigned.
• Assessments are only to be completed by Bachelor level personnel.

Essential

Qualifications:

Certifications/Licensures:

• Must be CPR/First Aid certified within 6 months of employment and every two years thereafter.

Education:

• Graduation from an accredited college with a bachelors degree in Human Services, Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is preferred.
• High school/ GED with three years of previous experience in Human Services field.

Experience and

Competencies:

• Training and or Experience in Crisis Intervention Preferred
• Ability to meet requirements of Monroe County Sheriff’s Office background check
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Ability to actively to actively participate in continuous quality improvement activities of agency
• Knowledge of behavioral health terminology
• Knowledge of theoretical and practical concepts of individual, group and family behavior
• Ability to deal with crisis situations
• Ability to deal with difficult people
• Ability to handle client concern/grievance according to agency protocol
• Demonstrates ability to compile and analyze data and draw appropriate conclusions and apply analytical skills to complex situations.
• Demonstrates ability to expedite a voluminous flow of detailed work
• Demonstrates ability to prepare clear and precise reports
• Demonstrates ability to follow and interpret instructions
• Demonstrates ability to appropriately and efficiently identify, prioritize and follow through on assignments
• Demonstrates ability to show flexibility in fulfilling the requirements of the position
• Demonstrates ability to take actions to be fiscally responsible when using agency resources
• Extensive personal computer skills with emphasis on data entry and word processing
• Demonstrates ability to remain calm and aware in crisis situations and take appropriate actions under high stress
• Demonstrates ability to cope and manage changes and help others to do the same
• Demonstrates Ability to collaborate with others to problem solve ongoing issues that impact service delivery.
• Demonstrates willingness to meet, communicate and problem solve with a cross section of people
• Exemplifies cooperation through teamwork by employing excellent usage of interpersonal skills and other teamwork principles
• Works in a way that promotes a safe environment and creates no safety hazards for self,…