Area Director of Learning & Development

Area Director of Learning and Development

Job Type: Full-time

This role will be overseeing Learning and Development for (3) of the Noble House Hotels & Resorts properties in the Keys:
Little Palm Island Resort & Spa;
Ocean Key Resort & Spa; and The Marquesa Hotel.

• Little Palm Island Resort and Spa – located on Little Torch Key, FL, situated on a private island. Little Palm is accessible only from the shore station by our private ferry. With only 30 luxury suites, a Balinese-style spa, the main attraction is the exclusive waterside dining overlooking the Atlantic Ocean, with sunset views and fire pits for enjoying a nightcap.
  
  Working at Little Palm Island redefines working in paradise. Little Palm is truly a hidden piece of paradise. With an award‑winning fare, uncompromising service within a luxurious, yet comfortable island atmosphere. For the last two years, they have been awarded a Michelin Key for Hotels, Three Keys. This property is also a part of Relais & Châteaux.
• Ocean Key Resort and Spa – is a 4‑diamond award‑winning resort in downtown Key West, FL. Located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!
• The Marquesa Hotel – is nestled in and around three charmingly restored historic homes, along with its renowned restaurant, Cafe Marquesa. For the last two years, they have been awarded a Michelin Key for Hotels, Two Keys.

Individual Distinction, Collective Soul. The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one‑size‑fits‑all" and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun.

• Design and implement a holistic learning strategy that supports the organization’s luxury service vision.
• Integrate Forbes’ Five‑Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs.
• Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics.

• Design and implement a holistic learning strategy that supports the organization’s luxury service vision.
• Integrate Forbes’ Five‑Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs.
• Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics.

• Responsible for leading New Hire Orientation for all new team members.
• Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs.
• Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service.
• Leverage digital learning platforms and immersive experiences to enhance engagement and retention.

• Champion a culture of continuous improvement, curiosity, and emotional intelligence.
• Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion.
• Facilitate executive‑level workshops and retreats focused on leadership presence and guest‑centric innovation.

• Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards.
• Collaborate with operational leaders to close service gaps and elevate performance.
• Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments).

• Develop internal train the trainer programs.
• Identify and nurture high‑potential talent through mentorship, coaching, and career pathing.
• Develop internal certification programs aligned with global luxury benchmarks.
• Support…