Operations Front Office Manager

Operations Manager

We are looking for an experienced Operations Manager to manage the daily operations at a 3-star hotel in Key West. This role is key to ensuring that guest check-ins, check-outs, and other front office services run smoothly while also ensuring operations from different departments such as F&B, Maintenance, Housekeeping are running smoothly. You will lead a team of front desk staff, ensuring exceptional guest service, managing room inventory, and optimizing efficiency during busy periods.

Responsibilities:

• Foster a welcoming atmosphere by ensuring all staff display attentiveness, friendliness, and courtesy to guests and team members.
• Respond promptly to guest concerns, complaints, and requests, ensuring follow-up to guarantee satisfaction.
• Supervise and coach front office staff, including motivation, training, and discipline as per hotel SOPs.
• Maximize room revenue and occupancy by analyzing daily reports, monitoring rates, and maintaining oversight of the daily house count.
• Streamline guestroom turnovers, coordinating with teams to enhance efficiency during high-occupancy periods.
• Ensure compliance with health and safety protocols, including Haz Comm and MSDS standards, for both front office and housekeeping staff.
• Conduct regular inspections of guest rooms, VIP rooms, and public areas to uphold cleanliness and operational standards.
• Collaborate with housekeeping and guest services to ensure timely room readiness and high service standards for VIPs and special guests.
• Oversee inventory and supply management, including ordering and monitoring housekeeping and front office items.
• Prepare staff schedules aligned with business forecasts, ensuring compliance with payroll budgets and productivity requirements.
• Promote staff development through ongoing training programs, performance evaluations, and fostering a positive team culture.
• Monitor and address room statuses, including out-of-order and discrepant rooms, and ensure swift resolution of issues.
• Maintain communication systems such as pagers and radios, ensuring seamless coordination across departments.

Requirements:

• Bachelor's degree in hospitality management or related field.
• 2+ years of supervisory experience in front office or guest services in a hotel or resort setting.
• Strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
• Experience with managing budgets, payroll, and scheduling in a front office environment.
• Experience managing operations of different teams within the hotel.
• Proficiency with Windows, company-approved spreadsheets, and word processing software.
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits:

• Relocation: TN Visa sponsorship for qualified candidates from Mexico and Canada.
• One-way flight from home city to the U.S.
• Housing available at $1,100 USD/month.
• General:
  Competitive salary: $57,000 USD annually. Vacation and PTO after one year. 401(K) company match after six months.