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Guest Service Agent - Overnight
Job in
Key West, Monroe County, Florida, 33040, USA
Listed on 2026-07-17
Listing for:
Hilton Hotels
Full Time
position Listed on 2026-07-17
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Deliver a warm welcome:
Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance;
Support efficient check-out:
Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately;
Provide hotel and local knowledge:
Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries;
Promote hotel services:
Use up-selling techniques to recommend hotel amenities and maximize room and service revenue;
Delight our guests:
Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
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