Pool Attendant

Overview

The Pool Attendant is responsible for the maintenance of all pool stations, providing exceptional customer service to all guests.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Maintain the cleanliness of the pool areas, furniture, and service areas of the pools in an organized manner.
• Replenish all towels and retail amenities and stock as necessary during the shift.
• Assist in opening and closing side-work as assigned.
• Assist in ensuring the cleanliness and tidiness of the pool or lounge areas.
• Assist with any retail outlets.
• Assist guests with service requests when needed.
• Ensure overall guest satisfaction.

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• At least 1 year of progressive experience in a hotel or a related field required.
• Flexible and long hours sometimes required.
• Very heavy work – exerting in excess of 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.