Operations Supervisor

Job Title

Operations Supervisor

The Operations Supervisor supports Front Office, Housekeeping, and Food & Beverage operations to ensure exceptional guest service and efficient daily operations. This role assists across departments, helps maintain operational standards, resolves guest concerns, and provides leadership support while working alongside associates to meet the resort's business needs. Responsibilities include supporting daily operations within Front Office, Housekeeping, and Food & Beverage. Providing leadership and direction to associates during assigned shifts.

Assisting with guest check-in and check-out processes as needed. Resolving guest concerns promptly and professionally to ensure guest satisfaction. Conducting inspections of guest rooms, public areas, and back-of-house spaces to ensure resort standards are maintained. Supporting Housekeeping operations by monitoring room status, cleanliness, and guest readiness. Working scheduled shifts as a Server in resort dining outlets and events as needed.

Assisting Food & Beverage operations during peak business periods, special events, and staffing shortages. Monitoring service standards and ensuring guests receive prompt and attentive service. Communicating operational issues and guest concerns to department leaders. Supporting onboarding and training of new associates. Assisting with inventory control and operational audits. Ensuring compliance with company policies, safety guidelines, and service standards. Fostering teamwork and collaboration among departments.

Performing other duties as assigned.

Requirements include minimum 2 years of hotel supervisory experience preferred, experience in Front Office, Housekeeping, and/or Food & Beverage required, previous serving experience required. Strong guest service and problem-solving skills, ability to lead and motivate associates, strong organizational and communication skills, ability to work a flexible schedule, including nights, weekends, and holidays. Knowledge of OPERA systems preferred.

Benefits include TN Visa sponsorship for qualified candidates from Mexico and Canada. One-way flight from home city to the U.S. Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI. Competitive salary: $20 USD x Hour + Commissions. 10 Days of vacations after 1 year. Insurance Provided. 401(K).